Privacy Policy

Effective Date: May 15, 2026

Rocking Heart Ranch Ltd. (“Rocking Heart Ranch”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information collected through https://rockingheartranchltd.com (the “Website”).

By using this Website, booking services, creating an account, or submitting information to us, you consent to the practices described in this Privacy Policy.

1. Business Information

Rocking Heart Ranch Ltd.
Box 98
Waterton Lakes National Park of Canada
Waterton Park, AB T0K 2M0
Email: rockingheartranch@gmail.com
Phone: +1 (403) 894-1005

2. Information We Collect

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Mailing or billing address
  • Date of birth
  • Riding experience information
  • Equine insurance information
  • Booking and reservation details
  • Liability waiver submissions
  • Account login information
  • Communications you send to us

We may also collect technical information automatically through cookies and analytics tools, including:

  • IP address
  • Browser type
  • Device information
  • Website activity and usage patterns

3. How We Use Your Information

We use your information to:

  • Process bookings and reservations
  • Manage customer accounts
  • Deliver ranch services and event participation
  • Send booking confirmations and operational communications
  • Send newsletters and updates you subscribe to
  • Improve Website performance and customer experience
  • Maintain safety records and participation eligibility
  • Comply with legal obligations
  • Protect our business from fraud, misuse, or liability

4. Marketing Communications

If you subscribe to our mailing list, we may send newsletters and updates about ranch events, accommodations, clinics, and related services.

You may unsubscribe at any time using the unsubscribe link included in our emails.

We do not send promotional SMS/text messages.

5. Cookies and Analytics

We use cookies and analytics technologies, including Google Analytics, to understand Website traffic and improve Website functionality.

Cookies may collect anonymous or technical information about your visit. You may disable cookies in your browser settings, though some Website features may not function properly.

For more information, please review our Cookie Policy below.

6. Third-Party Services

We use trusted third-party service providers to operate portions of the Website and booking systems, including but not limited to:

  • WordPress
  • MotoPress
  • GoHighLevel
  • Stripe
  • Google Analytics
  • Vimeo
  • Google Maps

These providers may process data on our behalf in accordance with their own privacy policies.

We are not responsible for third-party websites, services, or privacy practices.

7. Payment Information

Online payments may be processed through third-party payment processors such as Stripe. Rocking Heart Ranch Ltd. does not store complete payment card information on its own servers.

8. Photo and Video Consent

By attending events, clinics, accommodations, or ranch activities, you acknowledge that photographs and video recordings may be taken on-site.

Unless you notify us in writing beforehand, you grant Rocking Heart Ranch Ltd. permission to use photographs or video containing your likeness for promotional, marketing, website, and social media purposes without compensation.

Parents or guardians are responsible for notifying us regarding minors.

9. Data Protection

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

10. Retention of Information

We retain personal information only as long as reasonably necessary for operational, legal, safety, and business purposes.

11. Your Rights

Subject to applicable Alberta and Canadian privacy laws, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Withdraw consent where applicable
  • Request deletion where legally permitted

Requests may be submitted to:
rockingheartranch@gmail.com

12. Children and Minors

Our Website and services are intended for adults. Minors may only participate in activities, bookings, or events under the supervision and authorization of a parent or legal guardian.

Adults booking on behalf of minors confirm they have legal authority to do so.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.